Subject: Daily performance summary for LiveSalesman team for Aug 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 12 | 0 | 9 | 23
Waseem Ahemad . Khan | 0 | 1 | 22 | 0 | 0 | 23
Jok Kuol | 0 | 6 | 25 | 0 | 1 | 32
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 6 | 32 | 0 | 0 | 39
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 4
Mohammed Ali | 0 | 0 | 6 | 0 | 21 | 27
Abu Sufian | 0 | 7 | 41 | 0 | 0 | 48
Saleh Ahmed | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 23 | 138 | 5 | 32 | 202

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 42
| | Missing items\parts | 1
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 7
Customer Services Total | | | 75
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 8
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 2
| | Product Specification | 66
PreSales Total | | | 88
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 1 | 4
Abu Sufian | 5 | 0 | 1 | 0 | 0 | 2 | 8
Ankit Kumar | 7 | 2 | 1 | 1 | 1 | 1 | 13
Jok Kuol | 4 | 0 | 1 | 0 | 1 | 0 | 6
Mohammad Faizan | 2 | 1 | 0 | 0 | 2 | 0 | 5
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sreelal.t CT | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 4 | 3 | 1 | 4 | 4 | 41

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 14 | 0 | 0 | 0 | 1 | 0 | 15
Ankit Kumar | 0 | 2 | 1 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 19 | 3 | 1 | 0 | 1 | 0 | 24

Please feel free to reach out for any further clarifications.