Subject: Tech Support Candidate - Priya Paliwal
From: Priya Paliwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 09:23:00 -0400

| | Tech Support Test

Name | Priya Paliwal
E-mail | [email-masked]
Phone Number | (+91) 8368400329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. technical support | currently working | 43k(including incentives)
Previous Employer 1 | One view hr | Sr. content writer | April 2020 | 25K
Previous Employer 2 | Concentrix Daksh | Sr. practitioner | Sept 2018 | 38k

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First clear the caches, cookies, and browser history and then, closed the browser. After that, open a new tab in the browser.
Still not working, then check for blocked websites on the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, turn on the Bluetooth speaker then turn on the Bluetooth feature on the mobile phone as well then touch on the Bluetooth speaker name on the mobile phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

Great customer skills
Leadership skill
Ownership quality to resolve the issue
I can work as a team and be an individual player as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |