Subject: Tech Support Candidate - Prabhat Upadhyay
From: Prabhat Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 07:46:05 -0400

| | Tech Support Test

Name | Prabhat Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 9582065071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sparv Strategic Management Pvt Ltd | Admin Manager | Aug-2020 | 15000
Previous Employer 2 | Sparv Trading India OPC Pvt Ltd | Administrative Officer0 | Aug-2020 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth from Both side
Select Bluetooth Name
Pair Device
Confirm.

What according to you makes you a good candidate for customer service or technical support job?

Have an experience of 2+ year in IT field.
I'm good problem solver.
Knowledge in Hardware, Operating system, Networking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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