Subject: Tech Support Candidate - Annu Priya
From: Annu Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 02:26:03 -0400

| | Tech Support Test

Name | Annu Priya
E-mail | [email-masked]
Phone Number | (+91) 7324875598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Havells India pvt ltd | Tech Support | 1 month notice period | 18k
Previous Employer 1 | Wipro Technologies | service desk | 2month | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1:  Clear browser history and reopen browser
step 2 : now try to open website.
Step 3: still same issue then check from other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: On bluetooth form both device phone and Bluetooth
step 2: Search bluetooth device in phone
Step 3: click on pair
step 4: connected

What according to you makes you a good candidate for customer service or technical support job?

Quick learner
manage escalation matrix
manage SLA
handel user very calmly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |