Subject: Daily performance summary for LiveSalesman team for Aug 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 42 | 2 | 44
Mohd Iqbal | 0 | 0 | 23 | 8 | 31
Ankit Kumar | 2 | 0 | 0 | 0 | 2
Javed Aslam | 0 | 18 | 12 | 1 | 31
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Shakeeb Arsalan | 0 | 5 | 0 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 33 | 2 | 35
RAMI KASSAM | 0 | 0 | 56 | 6 | 62
Saleh Ahmed | 0 | 0 | 18 | 2 | 20
Yahkoob Erachat | 0 | 0 | 12 | 5 | 17
Grand Total | 2 | 23 | 196 | 26 | 247

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 6
| | Delivery Status | 125
| | Missing items\parts | 2
| | Partial Delivery | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 2
| | Refunds after Return | 9
| | Return item not received | 1
| | Return Request Initiation | 9
Customer Services Total | | | 190
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 7
| | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 2
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 20
PreSales Total | | | 40
Grand Total | | | 238

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 1 | 0 | 0 | 0 | 2 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 5 | 1 | 5 | 6 | 2 | 23
Yahkoob Erachat | 7 | 2 | 2 | 1 | 1 | 4 | 17
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 4 | 6
Mohd Iqbal | 16 | 3 | 3 | 11 | 2 | 3 | 38
Javed Aslam | 5 | 8 | 3 | 3 | 1 | 1 | 21
RAMI KASSAM | 4 | 3 | 0 | 4 | 1 | 2 | 14
Saleh Ahmed | 3 | 4 | 7 | 1 | 2 | 0 | 17
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Grand Total | 41 | 25 | 16 | 27 | 13 | 16 | 138

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 22 | 8 | 4 | 4 | 1 | 16 | 55
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shakeeb Arsalan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 27 | 9 | 5 | 4 | 1 | 16 | 62

Please feel free to reach out for any further clarifications.