Subject: Daily performance summary for LiveSalesman team for Aug 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 12 | 0 | 3 | 17
Waseem Ahemad . Khan | 0 | 3 | 30 | 0 | 0 | 33
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 4 | 24 | 0 | 0 | 36
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 3 | 36 | 0 | 0 | 39
Jok Kuol | 0 | 3 | 20 | 0 | 0 | 23
Mohammad Faizan | 0 | 2 | 24 | 0 | 0 | 26
Sreelal.t CT | 0 | 1 | 15 | 0 | 0 | 16
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 1
Shakeeb Arsalan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Radhika Jawle | 0 | 0 | 0 | 0 | 8 | 8
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 18 | 161 | 1 | 29 | 217

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 1
| | Delivery Status | 33
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 7
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 5
Customer Services Total | | | 73
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 6
No Answer Total | | | 7
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Store Availability | 10
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 3
| | Pricing | 1
| | Product Specification | 74
PreSales Total | | | 101
Grand Total | | | 181

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 1 | 0 | 0 | 0 | 0 | 14
Grand Total | 13 | 1 | 0 | 0 | 0 | 0 | 14

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ankit Kumar | 8 | 2 | 1 | 2 | 1 | 1 | 15
Abu Sufian | 5 | 3 | 2 | 2 | 0 | 1 | 13
Jok Kuol | 2 | 1 | 1 | 0 | 1 | 0 | 5
Mohammad Faizan | 1 | 0 | 0 | 1 | 1 | 0 | 3
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sreelal.t CT | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 6 | 4 | 5 | 3 | 3 | 43

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 2 | 2 | 2 | 1 | 0 | 11
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 6 | 3 | 2 | 2 | 1 | 0 | 14

Please feel free to reach out for any further clarifications.