Subject: Tech Support Candidate - Ajay Yadav
From: Ajay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 08:44:39 -0400

| | Tech Support Test

Name | Ajay Yadav
E-mail | [email-masked]
Phone Number | (91) 9810533673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sonet Microsystems Pvt Ltd | Functional Consultant | 14 April 2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will check Internet connectivity
2. If there is no issue with Internet Connectivity. Then I will Check URL is properly Entered or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth Speaker and Bluetooth of Mobile Phone
2. Then go to Nearby Bluetooth Device Section.
3. Then I will connect Bluetooth Device using Pair Key.
4. Then Bluetooth Device Connected

What according to you makes you a good candidate for customer service or technical support job?

1. Understandability of Customer Issues and Requirements.
2. Interaction with Customer
3. Have Logical and Satisfactory Answer to the Customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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