Subject: Tech Support Candidate - Akash Devan
From: Akash Devan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 00:44:27 -0400

| | Tech Support Test

Name | Akash Devan
E-mail | [email-masked]
Phone Number | (+91) 9176680441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kochi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flavien International | NOC Engineer | Currently Working | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Will check the internet connectivity.
2) Will reload the webpage.
3) Will close and restart the webpage.
4) Will clear the cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)First switch on bluetooth for both the devices.
2) Search the bluetooth device name in the mobile phone.
3)Pair the bluetooth of the device to your mobile phone.
4)After Pairing the speaker ready to use.

What according to you makes you a good candidate for customer service or technical support job?

1)Good Communication Skills
2)Good Listening Skills
3)Problem Solving Skills
4) Understanding and solving the issues at instant time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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