Subject: Daily performance summary for LiveSalesman team for Aug 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 20 | 2 | 22
Javed Aslam | 0 | 22 | 12 | 3 | 37
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 21 | 7 | 28
RAMI KASSAM | 0 | 0 | 67 | 3 | 70
Saleh Ahmed | 0 | 0 | 29 | 3 | 32
Yahkoob Erachat | 0 | 0 | 33 | 8 | 41
Grand Total | 1 | 22 | 182 | 26 | 231

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 2
| | Delivery Status | 103
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 22
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refund for Other reason | 4
| | Refunds after Return | 8
| | Return item not received | 2
| | Return Request Initiation | 7
Customer Services Total | | | 165
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | (blank) | 1
| | Offers | 10
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 4
| | Using Shukran Points | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | Product Specification | 28
PreSales Total | | | 60
Grand Total | | | 226

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 1 | 3
Grand Total | 1 | 0 | 0 | 0 | 1 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 7 | 7 | 2 | 11 | 5 | 3 | 35
Yahkoob Erachat | 7 | 4 | 0 | 1 | 1 | 4 | 17
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohd Iqbal | 13 | 2 | 6 | 6 | 2 | 3 | 32
Javed Aslam | 8 | 10 | 2 | 4 | 1 | 2 | 27
RAMI KASSAM | 4 | 1 | 1 | 3 | 2 | 2 | 13
Saleh Ahmed | 6 | 10 | 4 | 1 | 2 | 0 | 23
Syed Ataullah | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 45 | 34 | 17 | 26 | 13 | 18 | 153

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 16 | 7 | 3 | 5 | 1 | 16 | 48
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 7 | 4 | 5 | 1 | 16 | 51

Please feel free to reach out for any further clarifications.