Subject: Daily performance summary for LiveSalesman team for Aug 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 5 | 27 | 0 | 0 | 32
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 3 | 38 | 0 | 0 | 45
Abu Sufian | 0 | 4 | 42 | 0 | 0 | 46
Jok Kuol | 0 | 4 | 17 | 0 | 0 | 21
Mohammad Faizan | 0 | 4 | 28 | 0 | 0 | 32
Mohammed Ali | 0 | 0 | 2 | 0 | 11 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 5 | 0 | 4 | 9
Radhika Jawle | 0 | 0 | 0 | 0 | 4 | 4
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 20 | 159 | 0 | 19 | 202

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (HH) | 3
| | Delivery Status | 46
| | Reschedule Delivery | 5
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 5
| | Return Request Initiation | 1
Customer Services Total | | | 75
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 12
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 3
| Product Related | Product Specification | 73
PreSales Total | | | 101
Grand Total | | | 180

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 6 | 0 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 1 | 3
Ankit Kumar | 6 | 1 | 1 | 2 | 1 | 1 | 12
Abu Sufian | 6 | 3 | 0 | 2 | 0 | 1 | 12
Mohammad Faizan | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jok Kuol | 4 | 2 | 0 | 0 | 0 | 0 | 6
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 21 | 6 | 2 | 5 | 1 | 3 | 38

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 1 | 1 | 0 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohammed Ali | 3 | 1 | 1 | 1 | 0 | 0 | 6
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 12 | 2 | 2 | 2 | 0 | 1 | 19

Please feel free to reach out for any further clarifications.