Subject: Tech Support Candidate - Md Shamsher Hossain Shamsher
From: Md Shamsher Hossain Shamsher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 09:54:02 -0400

| | Tech Support Test

Name | Md Shamsher Hossain Shamsher
E-mail | [email-masked]
Phone Number | (+91) 7003403694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
Python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Sr Technical Support specialist | | 23600
Previous Employer 1 | Shafs Leather export | Technical Quality Head and maintenance | 21st march 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are several steps from Basic to advance level so begins with basic troubleshooting to advance, the steps are below here
1. The first basic things if the webpage is showing an error then need to be checked what is the error viz - time out or disconnected, then checked the internet connectivity  ,
2. If the internet is working fine still it's showing error then go ahead and clear your caches and cookies from browsers settings .
3. If still not accessible then go ahead and resetting the broswer from setting
4. If still it is not accessible then go ahead uninstall and reinstall the browser.
5. If still it is showing an error then go to local disk C - users app data for the particular browser delete the app data.
6. If still it is not showing the website then go to the firewall setting , proxy setting into public .
7. If still it is showing an error check antivirus protection disabled the blockage of browsers
8. If still it is not accessible then go ahead to proxy setting click on that notepad remove 101... something code will be there on notepad .

This is the troubleshooting steps from basic to advance and 200% assured it will be working if there will no any downtime on ndtv.com website  .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are listed below here :
1. Turn on the wireless speaker and turn on the bluetooth of the phone
2. Go to the setting of bluetooth then scan for device if on bluetooth speaker the light is blinking then it will be appearing on phone then hit the name of bluetooth speaker then it will started pairing.
3. Then the status you will be able heard from speaker that the device is successfully connected and this is how it connects.

What according to you makes you a good candidate for customer service or technical support job?

1. Good listening skills
2. Be empathy
3. Acknowledge your customer about the issue.
4. Have a in dept Technical knowledge
5. Provide confidence to your client .
6. Educate them what was the problem how you resolved it.
7. Appreciate the client every moments.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |