Subject: Tech Support Candidate - Renuka S S
From: Renuka S S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 07:48:27 -0400

| | Tech Support Test

Name | Renuka S S
E-mail | [email-masked]
Phone Number | (+91) 9741520239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Gaming support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pole to Win India Pvt Ltd | Technical support representative Tier 2 | Jan 2nd 2021 | 37500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When you try to open a website, if u get an error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in both mobile and speaker
Find the name of the device in mobile amd connect it

What according to you makes you a good candidate for customer service or technical support job? | We should understand customer's issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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