Subject: Tech Support Candidate - Shruti Karn
From: Shruti Karn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 05:22:22 -0400

| | Tech Support Test

Name | Shruti Karn
E-mail | [email-masked]
Phone Number | (91) 9717797669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Sql, sas

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp | Contact center associate | 15.aug.2021 | 23666
Previous Employer 1 | Globallogic | Associate analyst | 26.march.2019 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet Connectivity
2. Permissions granted or not
3. Clear cache and cookies
4. Try changing the browser
5. Follow the troubleshooting steps available on internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth on phone and speaker
2. Check the Bluetooth name of speaker.
3. Connect the phone with speaker bluetooth.
4. Ready to hear music.

What according to you makes you a good candidate for customer service or technical support job? | My knowledge and my confidence make me perfect for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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