Subject: Tech Support Candidate - AMIT BISHWAS
From: AMIT BISHWAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 03:03:16 -0400

| | Tech Support Test

Name | AMIT BISHWAS
E-mail | [email-masked]
Phone Number | (+91) 9680981236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kufi Consaltancy | It Executive | june 2021 | 18000
Previous Employer 1 | Pc financial Pvt ltd | It Executive | July 2020 | 160000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First,We have troubleshooting the issue and  figure out where the problem is then we have to fixed it step by step.
first check the url is correct or not and then check out the connection is interrupt or connection was timed out then i've to reset the connection and fixed it. and also clear the your search engine like history, clear cache aod cookies. And If you don't connect to the Internet through a proxy or don't know whether you connect through a proxy, select No Proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I've to open the  settings app in my mobile and select bluetooh setting and open it and navigate to connected devices, and turn on the Bluetooth toggle switch,if it's not enabled.Select Bluetooth to view the options.Select Pair new device to place the Bluetooth device in pairing mode.
What according to you makes you a good candidate for customer service or technical support job? | I worked as a Desktop Support Engineer for almost 3 years, and  i gained from experince allows me to say that i'm the one the best for this job role. And I have a passion for success and goal oriented that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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