Subject: Tech Support Candidate - Vignesh Vignesh
From: Vignesh Vignesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 02:52:24 -0400

| | Tech Support Test

Name | Vignesh Vignesh
E-mail | [email-masked]
Phone Number | (91) 9994414586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dindigul
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orient technologies Pvt ltd | IT helpdesk | Feb 2021 | 18500
Previous Employer 1 | Net vision technology | Service engg | May 2018 | 12000
Previous Employer 2 | Karpagam university | Desktop support | April 2015 | 8000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

• Rack Server Assembling.
• Assembling and Disassembling the computer, Cabling.
• PC maintenance and Troubleshooting.
• Driver installation, Updating & Rollback.
• BIOS configuration.
• PC Performance Tuning.
• BIOS Programming.
• Graphics Card Upgradation.
• Installing and Configuring Windows Server 2008 Active Directory Services.
• Managing and Administrating all user domains and accounts.
• Networking, LAN & WAN trouble shooting.
• Knowledge of configuration and maintenance.
• DHCP (Dynamic host configuration protocol), VPN (Virtual Private Network), DNS (Domain Name Service).
PACKAGES AND LANGUAGES
• Windows OS: XP, Vista, 7, 8, 8.1, 10, Server 2008 r2, 2012, 2016
• Open source OS: Mint, Ubuntu
• Adobe: Premiere Pro, Flash, Audition.
• MS Office, OUTLOOK CONFIGURATION & TROUBLESHOOTING.
• Microsoft Lync.
• IBM NOTES.
• SAP.
• Autodesk Auto CAD, PROE, CREO, 3DSMAX, MAYA.
• Basics of C, C++, JAVA, HTML.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open in any phones turn on blue tooth and search the device name and connect to speaker name
What according to you makes you a good candidate for customer service or technical support job? | Satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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