Subject: Tech Support Candidate - Tarachand Gaur
From: Tarachand Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 02:39:28 -0400

| | Tech Support Test

Name | Tarachand Gaur
E-mail | [email-masked]
Phone Number | (0141) 9521705083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio
Office suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | 15/09/2021 | 36000
Previous Employer 1 | Web on Flex | TSE | 26/11/2017 | 30000
Previous Employer 2 | Girnarsoft pvt ltd | SME | 15/09/2016 | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I suggest to open the website on another browser, also suggest to use incognito browser. Request to clean up the history, cookies and may rest the default settings. If it is still not working then try to check with the error code or message if any. Also suggest to use the same website on any other device. (Might be possible there is an issue with the particular website) according to we will try to educate and try more options on searching bing. We can also check on command prompt using ping www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth Speakers. On mobile open the setting and turn on the Bluetooth  and search for device availability. Select the Speaker Device name and Pair.
What according to you makes you a good candidate for customer service or technical support job? | Education the customer, take accountablity of the issue, provide the best information to the customer so that understand the sistuation. Work according to customer need.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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