Subject: Tech Support Candidate - Shabbir Saifee
From: Shabbir Saifee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 02:26:01 -0400

| | Tech Support Test

Name | Shabbir Saifee
E-mail | [email-masked]
Phone Number | (91) 7060253045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen baagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Pvt Ltd | Technical Support Engineer | Currently working | 22000
Previous Employer 1 | Tech Mahindra | CUSTOMER SERVICE EXECUTIVE | October 2020 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, if I get the error message, i will check that it is due to internet issue, or its a browser issue, or there is some internal issue with the website, according to the error message display on the screen while browsing the website.

However, we can clear the history of the browser, clear cache memory and restart the browser. Or even we can use a different browsers, because most of the website do not support some browsers, as they are not compatible, or there are some restrictions from the website maintenance team, in order to maintain the safety measures, so that the data should be kept safe.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down the panel and click on Bluetooth button.
Enable the bluetooth button by pressing once.
Open the bluetooth speaker.
In mobile select the bluetooth speaker name and click on pairing option.
Once the bluetooth speaker pair with mobile phone, we can play music, video etc.

What according to you makes you a good candidate for customer service or technical support job?

I have both the the skills customer service and technical support, in both profile we have to handle the customer and give service very politely and calmly.
I can handle the customer with my skills and abilities.
My technical skills make me a good candidate for a tech support job

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |