Subject: Daily performance summary for LiveSalesman team for Aug 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 6 | 28 | 3 | 37
Hasan Nour | 1 | 1 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 20 | 22 | 3 | 45
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 12 | 2 | 14
Yahkoob Erachat | 0 | 0 | 13 | 1 | 14
Grand Total | 1 | 27 | 75 | 9 | 112

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 32
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 4
| | Refunds after Return | 8
| | Return item not received | 1
Customer Services Total | | | 67
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Using Shukran Points | 2
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 5
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 21
PreSales Total | | | 39
Grand Total | | | 111

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 1 | 4
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 1 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 12 | 1 | 4 | 10 | 3 | 2 | 32
Yahkoob Erachat | 2 | 2 | 1 | 0 | 1 | 4 | 10
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohd Iqbal | 6 | 3 | 9 | 2 | 3 | 3 | 26
Javed Aslam | 13 | 5 | 4 | 0 | 1 | 2 | 25
RAMI KASSAM | 4 | 0 | 3 | 1 | 1 | 2 | 11
Saleh Ahmed | 7 | 9 | 1 | 3 | 0 | 0 | 20
Syed Ataullah | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 44 | 20 | 24 | 16 | 9 | 18 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 11 | 1 | 0 | 0 | 0 | 3 | 15
Hasan Nour | 10 | 5 | 1 | 5 | 1 | 13 | 35
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 7 | 1 | 5 | 1 | 16 | 53

Please feel free to reach out for any further clarifications.