Subject: Daily performance summary for LiveSalesman team for Aug 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Aug 2021 09:01:06 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 3 | 28 | 0 | 0 | 31
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 14 | 0 | 0 | 0 | 0 | 14
Ankit Kumar | 3 | 3 | 26 | 0 | 4 | 36
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 30 | 0 | 3 | 36
Jok Kuol | 0 | 4 | 9 | 0 | 3 | 16
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 5 | 26 | 0 | 0 | 31
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 18 | 119 | 0 | 10 | 164

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 7
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 34
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 4
| | Store Availability | 18
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 7
| | Delivery Time | 2
| Product Related | (blank) | 1
| | Combo | 1
| | Product Specification | 64
PreSales Total | | | 101
Grand Total | | | 139

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 6 | 1 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 5 | 2 | 0 | 1 | 1 | 1 | 10
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 4 | 2 | 1 | 1 | 1 | 0 | 9
Mohammad Faizan | 5 | 0 | 0 | 3 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 5 | 2 | 5 | 2 | 3 | 36

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 2 | 1 | 1 | 0 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 1 | 0 | 0 | 3
Ankit Kumar | 4 | 1 | 0 | 0 | 0 | 0 | 5
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 4 | 1 | 2 | 0 | 1 | 21

Please feel free to reach out for any further clarifications.