Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 09:42:43 -0400

| | Tech Support Test

Name | Prashant Kumar
E-mail | [email-masked]
Phone Number | (110092) 7557472306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nicole info | Support engineer | 5th june | 24 k
Previous Employer 1 | Varshyl technology | Support engineer | 16 march 2020 | 19k
Previous Employer 2 | Vayam info | Technical support | 20 December 20219 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step:- I will read full error type and try to bifurcate it, i.e, either it is related to system or servers...
2nd step:- if it is system type, then will check system network connectivity and get it correct.
3rd step:- or if it is server related or database related or upload related issues... Then try to open in incognito or other browsers....

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) make sure about Bluetooth of speaker is on.
2) and try to search the device from mobile phone Bluetooth after making it on.
3) select the speaker, which needs to be connected.

What according to you makes you a good candidate for customer service or technical support job? | I always try to resolve the issue of clients at maximum extent and never ignore the issue, if it is small or big.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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