Subject: Tech Support Candidate - Amrit kumar Das
From: Amrit kumar Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 09:23:46 -0400

| | Tech Support Test

Name | Amrit kumar Das
E-mail | [email-masked]
Phone Number | (0) 8652338281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai (Kurla west)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology` | Senior Analyst | currently working | 3,80,000
Previous Employer 1 | Wipro Limited | Service desk Administration | 27 December 2019 | 2,61,000
Previous Employer 2 | DIXIT INFOTECH PVT LTD | Service desk engineer | 30 may 2018 | 1,80,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first, I will check with LAN cable is properly connected to the system or not. if the LAN cable is properly connected then I will delete History, verify the internet proxy.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the mobile Bluetooth and turn on the Bluetooth speaker than from the mobile device i will search the Bluetooth speaker devices and then connect on that
What according to you makes you a good candidate for customer service or technical support job? | According to myself, customer stratification is the most important thing. for good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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