Subject: Tech Support Candidate - LAKSHYA SHARMA
From: LAKSHYA SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 07:38:35 -0400

| | Tech Support Test

Name | LAKSHYA SHARMA
E-mail | [email-masked]
Phone Number | (+91) 8755555495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 126
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT | | PA | 21000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will troubleshoot the error by

1.)  By checking with the internet connection if that the internet is working properly

2.) Next I will check with the browser settings if everything is fine

Above steps will resolve the issue

But still if any case its again giving any error

I will open the webpage in any other web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to a mobile phone

1.) Turning on the Bluetooth speaker

2.) Turning on the Bluetooth on the mobile device

3.) Searching for the device(speaker) name in the available devices on the mobile phone

4.) Pairing the speaker with the mobile phone

This would work

What according to you makes you a good candidate for customer service or technical support job?

Must have a strong characteristic and spirit for good and sound customer service.
He/she should be able to work with people and must have strong communication skills.
Must be able to establish a good working rapport with the clients quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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