Subject: New Reply Received - URGENT: Account disabled Fitness Factory Laren
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 06 Aug 2021 09:52:43 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  URGENT: Account disabled Fitness Factory Laren  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks for letting me know.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Unfortunately haven’t got any response of our virtual customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">So if I have any news of it I’ll let you know.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Cheers, Kirsten</span></div>
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<span style="color:black">Best Regards,<br>
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<b>Kirsten Vesters</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Manager<br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span><span style="font-size:10.0pt"></span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> vrijdag 6 augustus 2021 00:41<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: URGENT: Account disabled Fitness Factory Laren</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Kirsten,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is a follow-up email from LES MILLS Virtual Support.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I hope you are doing well.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I'm temporarily setting the status of this ticket as resolved. This can be re-opened at any time by responding to this email.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you've got any problems pertaining to the above issue, please do write back to us.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kind regards,<br>
Olesia<br>
Customer Services <br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sat, 31 Jul at 11:47 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for you reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We'd love to review the screenshot and investigate further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kind regards,<br>
Olesia<br>
Customer Services <br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sat, 31 Jul at 3:58 AM
<span class="separator">, Kirsten Vesters &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>HI Olesia,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Today I finally could get in contact with the club.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>They will send me the screenshot of the issue asap.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>I think I will receive this after the weekend.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Cheers, Kirsten</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="color:black">Best Regards,<br>
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<b>Kirsten Vesters</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Manager<br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> woensdag 28 juli 2021 21:21<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: URGENT: Account disabled Fitness Factory Laren</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We will leave this ticket open for a few more days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best Regards,<br>
​Olesia<br>
Customer Services <br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Wed, 28 Jul at 8:14 PM
<span class="separator">, Kirsten Vesters &lt;[email-masked]&gt; wrote: </span></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Hi Pritisch,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Thank you for the follow up.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Unfortunately haven’t received a screen shot from our customer.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Could you please leave the ticket open for a while?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Thanks in advance.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style="color:black">Met vriendelijke groet,<br>
<br>
<b>Kirsten Vesters</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Manager<br>
</span><span style="font-size:10.0pt;color:black"><br>
<span style="border:solid windowtext 1.0pt;padding:0cm"><img width="158" height="21" style="width:1.6458in;height:.2187in" id="Afbeelding_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTk1ODkwNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mDISbVBVVIFoQPd6ivkiaxEplAThKqjc3hJ49xxJNY0" alt="Afbeelding verwijderd door afzender. Afbeelding verwijderd door afzender."></span><br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
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<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" title='"Facebook" ' rel="noreferrer"><span style="font-size:10.0pt;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="Afbeelding_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTk1ODkwNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mDISbVBVVIFoQPd6ivkiaxEplAThKqjc3hJ49xxJNY0" alt="Afbeelding verwijderd door afzender. Afbeelding verwijderd door afzender."></span></a><span style="font-size:10.0pt"> </span><a href="https://www.linkedin.com/company/hdd-group/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="Afbeelding_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTk1ODkwNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mDISbVBVVIFoQPd6ivkiaxEplAThKqjc3hJ49xxJNY0" alt="Afbeelding verwijderd door afzender. Afbeelding verwijderd door afzender."></span></a><span style="font-size:10.0pt"> </span><a href="https://www.instagram.com/lesmillsnlbe/" title='"Instagram" ' rel="noreferrer"><span style="font-size:10.0pt;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="Afbeelding_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTk1ODkwNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mDISbVBVVIFoQPd6ivkiaxEplAThKqjc3hJ49xxJNY0" alt="Afbeelding verwijderd door afzender. Afbeelding verwijderd door afzender."></span></a>
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<div class="MsoNormal"><a href="https://www.lesmills.com/nl/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;border:solid windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="480" height="120" style="width:5.0in;height:1.25in" id="Afbeelding_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTk1ODkwNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mDISbVBVVIFoQPd6ivkiaxEplAThKqjc3hJ49xxJNY0" alt="Afbeelding verwijderd door afzender. Afbeelding verwijderd door afzender."></span></a></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714