Subject: Tech Support Candidate - DEVI SINGH TEWATIA
From: DEVI SINGH TEWATIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 02:21:46 -0400

| | Tech Support Test

Name | DEVI SINGH TEWATIA
E-mail | [email-masked]
Phone Number | (+91) 9416447294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NEWGEN SOFTWARE | TL OF L1 | 1 month notice period | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | please check the network or the connection first, than check to driver.... if still the same issue than update window patches.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on Bluetooth, than check the device you want to connect and connect it... it will pair automatically amd will work fine
What according to you makes you a good candidate for customer service or technical support job? | we should give the accurate and correct solution to customer and we have to do quality work with user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |