Subject: Tech Support Candidate - Akash Devan
From: Akash Devan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 02:14:06 -0400

| | Tech Support Test

Name | Akash Devan
E-mail | [email-masked]
Phone Number | (+91) 99176680441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kochi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flavien International | NOC Engineer | Currently working | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) At First will Check Internet connectivity
2) Will Restart the Browser
3)Will refresh the webpage
4) Clear cache and history
5) contact ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First switch on bluetooth for both the devices.
2)Will scan the other device in mobile phone.
3)Will pair the bluetooth of speaker to bluetooth of mobile.

What according to you makes you a good candidate for customer service or technical support job?

1) Good Communication Skills.
2) Good Listening Skills.
3) Problem Solving Skills
4) Good Technological Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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