Subject: Daily performance summary for LiveSalesman team for Aug 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 15 | 1 | 16
Hasan Nour | 2 | 19 | 0 | 0 | 21
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 3 | 19 | 3 | 25
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 32 | 4 | 36
Mohd Iqbal | 0 | 0 | 20 | 4 | 24
RAMI KASSAM | 0 | 0 | 61 | 6 | 67
Saleh Ahmed | 0 | 0 | 23 | 3 | 26
Grand Total | 3 | 23 | 170 | 21 | 217

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 97
| | Missing items\parts | 1
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return Request Initiation | 5
Customer Services Total | | | 144
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 4
| | Store Location | 3
| | Using Shukran Points | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| Product Related | Product Specification | 27
PreSales Total | | | 45
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 1 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 7 | 0 | 1 | 0 | 1 | 3 | 12
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohd Iqbal | 6 | 5 | 4 | 3 | 2 | 4 | 24
RAMI KASSAM | 4 | 1 | 2 | 1 | 1 | 2 | 11
Malek Hosan | 10 | 2 | 5 | 8 | 3 | 0 | 28
Javed Aslam | 10 | 2 | 3 | 1 | 0 | 0 | 16
Saleh Ahmed | 13 | 4 | 0 | 3 | 0 | 0 | 20
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 50 | 16 | 15 | 16 | 7 | 14 | 118

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 0 | 0 | 1 | 3 | 5
Hasan Nour | 17 | 3 | 3 | 3 | 2 | 13 | 41
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 5 | 3 | 3 | 3 | 16 | 47

Please feel free to reach out for any further clarifications.