Subject: Daily performance summary for LiveSalesman team for Aug 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Aug 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 10 | 0 | 2 | 12
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 2 | 20 | 0 | 0 | 22
Abu Sufian | 0 | 10 | 31 | 0 | 0 | 41
Mohammad Faizan | 0 | 3 | 30 | 0 | 0 | 33
Sreelal.t CT | 0 | 2 | 19 | 0 | 0 | 21
Waseem Ahemad . Khan | 0 | 5 | 25 | 0 | 0 | 30
Mohammed Ali | 0 | 0 | 1 | 0 | 25 | 26
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 22 | 136 | 6 | 29 | 194

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 6
| | Delivery Status | 45
| | Missing items\parts | 1
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 3
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 78
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| | Returns and Free Trial | 2
Mattress Related Total | | | 3
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 2
| | Offers | 3
| | Payment Methods | 2
| | Store Availability | 6
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| Product Related | Combo | 1
| | Pricing | 3
| | Product Specification | 48
PreSales Total | | | 80
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 0 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ankit Kumar | 2 | 1 | 0 | 3 | 1 | 2 | 9
Sreelal.t CT | 3 | 0 | 0 | 2 | 0 | 1 | 6
Abu Sufian | 6 | 0 | 3 | 1 | 1 | 0 | 11
Mohammad Faizan | 3 | 0 | 1 | 2 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 23 | 3 | 4 | 8 | 2 | 4 | 44

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 5 | 0 | 2 | 0 | 0 | 16
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 6 | 1 | 2 | 0 | 0 | 22

Please feel free to reach out for any further clarifications.