Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 13:32:57 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (+91) 8375000027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
AWS,Vmware Esxi,Nagios, And Some Devops tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avis e Solution pvt ltd | System Engineer | 2 September | 27K (Have an offer of 40k)
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

# Firstly I will check my internet connection.
# I will Check website domain is correct or not (any spelling issue)
# I will Clear cookies and check is there any add blocker or sites blocker.
# I will try to login in Incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

# Switch on the speaker
# Bluetooth on in the speaker
# Bluetooth on in the mobile phone
# Check the name of the speaker and just click on it
# you will get connected

What according to you makes you a good candidate for customer service or technical support job? | In particular, my technical skills and product support experience make me an ideal candidate for the position. For example, at my last job, I managed a IT infrastructure, and clients handling or support of our company branch. I can bring my successes and experiences to this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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