Subject: Tech Support Candidate - Raushan Kumar Singh
From: Raushan Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 13:07:14 -0400

| | Tech Support Test

Name | Raushan Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9818590775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kondli, Mayur Vihar Phase-3, East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Mobile Network and Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT service Pvt. Ltd | Sr, Engineer- Technical Support | 2nd August 2021 | Rs.20000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,

Check the web address for typos.

Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability issues.

Contact the website owner.

we have Click on the menu button to open the menu panel on web page.

Click History or press ctrl + H and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache.

Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are following steps to connect Bluetooth speaker to our phone.

1. Open Bluetooth of our speaker and phone.
2. Scan your device name for speaker via phone.
3. Now, pair your device with speaker device name and after pairing it will connect with each other.
4. click on Ok button.

What according to you makes you a good candidate for customer service or technical support job? | As a technical support we should have technical skills and resolution with proper reason. we have to also give proper troubleshooting steps to resolving the queries of the customer. We should also provide extra initiate from our side.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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