Subject: Tech Support Candidate - Shuruti Agarwal
From: Shuruti Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 12:39:21 -0400

| | Tech Support Test

Name | Shuruti Agarwal
E-mail | [email-masked]
Phone Number | (91) 9456676470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP
Incident management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Siddhiyoga | Outreach Manager | | 40000
Previous Employer 1 | Global foundries | Service desk manager | | 125000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll clear the cache and will check if this website is not blocker in IE settings. I will close the browser and will open it again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, turn on the bluetooth then on your mobile go to bluetooth settings and search the device bt the name and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Polite, good communication and multitasking.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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