Subject: Tech Support Candidate - Soumya Sarkar
From: Soumya Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 11:44:19 -0400

| | Tech Support Test

Name | Soumya Sarkar
E-mail | [email-masked]
Phone Number | (96144) 78482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Different remote tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vibtree Techonologies | CTO | N/A | 54000
Previous Employer 1 | BKFS | Enterprise helpdesk support | 10/09/2020 | 52000
Previous Employer 2 | Capgemini | Service desk (L2) | 10/01/2020 | 37000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will open a new tab to check whether the internet is working or not.
2. I can try opening a different browser.
3.Will check other websites.
4. If no website is opening, need to check the internet connection.
5. If the issue is with a particular website, then the site might also be down.
6.we can cross-check the site-related issue by opening it in a different browser or mobile device.
7. We can restart the computer, in a windows environment restart solves many issues.
8. It all depends on the situation, we can do a lot of other things as per the situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen
2. Turn the Bluetooth on.
3.Either we can touch and hold the Bluetooth option or need to go to Bluetooth settings.
4.If the device is already connected we can connect it from the paired devices or we need to pair the device to connect.
5.It will show as connected once it's gets connected.

What according to you makes you a good candidate for customer service or technical support job?

1. A person who can understand customers' language properly.
2. Who will be able to listen carefully before reaching any conclusion.
3.Enough technical knowledge, if it's a technical profile.
4.Should be able to take quick decisions.
5. Must know the process properly to solve or escalate tickets.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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