Subject: Tech Support Candidate - Hitesh Nagpal
From: Hitesh Nagpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 11:33:12 -0400

| | Tech Support Test

Name | Hitesh Nagpal
E-mail | [email-masked]
Phone Number | (110064) 9999412374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Times pro | Carrer advisor | 5th march 2021 |
Previous Employer 1 | Nulearn | Carrer advisor | 10th sep 2020 |
Previous Employer 2 | Interglobe technologies | L1 analyst | 26 feb 2017 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connect, will reboot the router and try to connect again.
2. If it is working fine then will try to access the same website from other system just to check if there is problem with this system or the website is not working properly.
3. If the website is not working from other system then there might be issue with website.
4. Will try to run ping

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth on your mobile phone and similarly on your bluetooth speaker by clicking on the power button.
2. Search for the bluetooth device on your mobile phone.
3. Once you found the device click on pair and once it gets paired you will recieve a pop sound that indicates the device is paired properly and is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | - i'm very much interested in exploring things related to technical support, and i love to help others in their technical stuff
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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