Subject: Tech Support Candidate - Anirudh H
From: Anirudh H <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 06:38:39 -0400

| | Tech Support Test

Name | Anirudh H
E-mail | [email-masked]
Phone Number | (91) 9962127924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zoho corporation | Chennai | | 38000
Previous Employer 1 | Concentrix Technologies pvt ltd | Chennai | Dec-2020 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would check if the system is connected to the internet if not will connect and check. If the issue persists even after that check on other device to see if the site is accessible if yes will clear the browser cache and try. This should resolve the issue. If not flush DNS and then try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth setting in phone make it visible to all device (discoverable) then power the speaker and take it paring mode and would then pair both the device
What according to you makes you a good candidate for customer service or technical support job? | If the person has abundant patience and listening skill this would best suite a person for technical customer support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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