Subject: Tech Support Candidate - Kapil Dixit
From: Kapil Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 05:00:47 -0400

| | Tech Support Test

Name | Kapil Dixit
E-mail | [email-masked]
Phone Number | (0755) 9165823124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHOPAL
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Telecommunication Networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist Technology | Technical support Executive | 31-oct-2020 | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

IF the site will not open i will do the following steps:-
1- I will close the browser and open it again.
2- I will clear the cache memory.
3- Will check is there aby site blocker extension is installed or not, If installed i will remove the extension.
4- Will also check the proper internet connection.
5- Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- First i will turn on the Bluetooth of speaker.
2- In second step, I will search the Bluetooth speaker device on my phone.
3- In third step, I will pair the Bluetooth speaker with my phone.
4- After successful pairing i can play the song.

What according to you makes you a good candidate for customer service or technical support job?

1-Customer satisfaction.
2-Resolve the query within the time.
3-Provide response as soon as possible.
4-Take proper feedbacks after providing support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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