Subject: Tech Support Candidate - Ram Pratap
From: Ram Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 04:34:27 -0400

| | Tech Support Test

Name | Ram Pratap
E-mail | [email-masked]
Phone Number | (91) 8826282731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Cent
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Pvt Ltd | Customer Support Executive | Till working | 21
Previous Employer 1 | Karvy Inotech Pvt Ltd | Remote Support Engineer | 21-09-2019 | 14
Previous Employer 2 | C.I. infotech Pvt Ltd | Customer Support Engineer | 30-10-2018 | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we figure out where the problem is

Open a new tab and check to see if you can load another website like google.com

Check internet connection

Check with another browser like internet explorer, microsoft edge.

Reset browser, clear cookie's and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the mobile screen.

Touch and hold bluetooth

Tap pair new device

Tap the name of the bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job?

The candidates has the ability to look at a problem from many perspective.

The candidates can work with others to develop a new solution or fix.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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