Subject: Daily performance summary for LiveSalesman team for Aug 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 23 | 4 | 27
Javed Aslam | 0 | 0 | 36 | 6 | 42
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 30 | 10 | 0 | 40
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 38 | 10 | 48
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 43 | 6 | 49
Saleh Ahmed | 0 | 0 | 16 | 4 | 20
Grand Total | 0 | 33 | 167 | 30 | 230

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 93
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 6
| | Return Request Initiation | 8
Customer Services Total | | | 142
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Pricing | 1
| | Product Specification | 23
PreSales Total | | | 49
Grand Total | | | 197

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1 | 2
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 7 | 1 | 0 | 1 | 0 | 3 | 12
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 16 | 2 | 1 | 4 | 0 | 1 | 24
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 4 | 5
Mohd Iqbal | 5 | 8 | 3 | 1 | 2 | 4 | 23
RAMI KASSAM | 3 | 3 | 1 | 0 | 1 | 2 | 10
Malek Hosan | 10 | 6 | 5 | 7 | 1 | 0 | 29
Javed Aslam | 10 | 4 | 0 | 1 | 0 | 0 | 15
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 51 | 26 | 11 | 14 | 4 | 15 | 121

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 2 | 3 | 1 | 2 | 8 | 17
Hasan Nour | 24 | 1 | 1 | 1 | 2 | 10 | 39
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 3 | 4 | 2 | 4 | 18 | 57

Please feel free to reach out for any further clarifications.