Subject: Tech Support Candidate - Tarun Gupta
From: Tarun Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 16:27:09 -0400

| | Tech Support Test

Name | Tarun Gupta
E-mail | [email-masked]
Phone Number | (011) 8800788926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Softwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VISHV BOOKS PRIVATE LIMITED | Operations Executive | June 28 | 22100
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my network connectivity. If network connectivity is ok, I will open cmd and check for website ping, if website is not responding then I will check with my firewall for website access.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth hsrdware in mobile and listen/scan for Bluetooth devices, then select a device from the list to which you want to connect and click on it and pair with your Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Problem solving, good analytical skills and have relevant skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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