Subject: Tech Support Candidate - Bhawana Bhakuni
From: Bhawana Bhakuni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 15:13:01 -0400

| | Tech Support Test

Name | Bhawana Bhakuni
E-mail | [email-masked]
Phone Number | (0) 9811308065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Office 365 administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology | Senior Specialist | Not resigned yet | 62000
Previous Employer 1 | Dell | Analyst | | 42000
Previous Employer 2 | IBM Daksh | Associate | | 12000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Please make sure the internet is working on that computer.
2) If the internet works, then check if the address that you typed, is correct. If the address is correct then try browsing some other websites.
3) If you can access other websites then try deleting the browser cache history.
4) If you have any other browser then try accessing the website on that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn of the bluetooth on both devices.
2) Now go bluetooth section on your phone (mostly under settings >bluetooth)
3) It will show all the available devices that have bluetooth ON. Find your bluetooth speak and connect it.

What according to you makes you a good candidate for customer service or technical support job? | hard working, experienced
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |