Subject: Tech Support Candidate - Anuj Sharma
From: Anuj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 12:06:46 -0400

| | Tech Support Test

Name | Anuj Sharma
E-mail | [email-masked]
Phone Number | (+91) 7905426758
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Worked on different NMS, EMS & OSS in Bhati Airtel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | V5 global pvt ltd | NMS, EMS & OSS Administrator | Currently working | 21,000
Previous Employer 1 | InKnowTech | Network Support engineer | 30 April 2021 | 14,700
Previous Employer 2 | TCI telenet solution pvt ltd | Installation & commissioning engineer | November 2019 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we list level troubleshooting which includes that computer is contented to LAN or not if it connected the we check That we are getting MAC address of LAN card of computer if yes then we check that if of LAN is pinging or not for local user and then we check is port is connected right for given user we check firewall settings and few other things for identifying issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | For pairing Bluetooth for need to activate Bluetooth in mobile settings then need power on Bluetooth speaker and type to show it visibility so that on phone device is visible and once we find out that Bluetooth speaker device name we do pairing and once it is paired you ready to use device
What according to you makes you a good candidate for customer service or technical support job? | As i already worked in previous companies and had deal with multiple customer escalations on real time and given best solution for them worked for big telecommunications company as had good key knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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