Subject: Tech Support Candidate - Syed Mohammad Asif Zaidi Syed
From: Syed Mohammad Asif Zaidi Syed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 11:23:10 -0400

| | Tech Support Test

Name | Syed Mohammad Asif Zaidi Syed
E-mail | [email-masked]
Phone Number | (2110031) 8588970935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi preet vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Custom support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior customer support non technical | Working | 17334
Previous Employer 1 | Ienergizer | Customer executive | 16 April 2019 | 10880
Previous Employer 2 | Tech Mahindra | Customer support non technical | 10 July 2020 | 17663

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi.

First we check the internet cable connection are connected or not if they connect then we check internet speed also either still if customer facing same issues then we delete customer browser history or cookies.

If after doing these activities still customer issue not being resolve then we ask to customer politely re-start your device once and then connect your data again.

Further, we have also use trouble shooting step by company guidelines.

If still customer facing same issues then we have to take supervisor intervention because it was our job to resolve properly each any every customers query or concern.

Thanks & Regards,
Syed Z

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Normally if anyone wants to connect Bluetooth speaker via mobile phone so easily we can on our mobile bluetooth mode and also we have to on bluetooth speaker. Once both device bluetooth mode on then we can go to our mobile bluetooth  and tap to search device. If your mobile bluetooth device on and it can also be in a blutooth range then we have to click that particular mobile device bluetooth name and then we have to tap that device name.

When we click that tap button then your blutooth will be connect to your mobile device. Further if you wants to connect again after fee hours or few days with same blutooth speaker then you don't want to follow the same steps.

You can just open you mobile bluetooth and blutooth speaker then they will connect automatically and if you wants to disconnect then you can easily off mobile bluetooth and blutooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Yes, but to be honest I am not sure about that because total I have 3 years experience and might be it's not enough.

Now due to this pandemic situation I am taking a strong decision of my life and career.

I want a company where I can show my inner skills and experience which I leaned.

I am looking forward to hear from you regarding further interview process.

Thanks

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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