Subject: Tech Support Candidate - Aquib Rahman
From: Aquib Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 10:50:30 -0400

| | Tech Support Test

Name | Aquib Rahman
E-mail | [email-masked]
Phone Number | (91) 9210408684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Odcem technology private limited | It Engeneer | 31 August | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have step internet is working or not, other wise iternet is working fine then chek browser cookies ans temporary file delete in the chrome settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open mobile settings and bluetooth option on and Bluetooth device add and scan then show bluetooth speaker name then select device.
What according to you makes you a good candidate for customer service or technical support job? | Work on time
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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