Subject: Tech Support Candidate - Amruna khan
From: Amruna khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 07:13:20 -0400

| | Tech Support Test

Name | Amruna khan
E-mail | [email-masked]
Phone Number | (91) 7309091838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faizabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL tech | IT analyst | Aug 2021 | 19k
Previous Employer 1 | MetLife | Associate | Feb 2020 | 20k
Previous Employer 2 | Tara motors | Associate | Jan 2019 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Change the DNS server address on windows 7,8,1 and 10 .the default DNS server

If the website still not opening even after the restart

Flushing DNS cache. www.ndtv.com on windows

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Goto settings
Tap the bluetooth option
Turn on bluetooth
A list of available device will appear
If your speaker is not listed, press the botton on your speaker that makes it discoverable

What according to you makes you a good candidate for customer service or technical support job? | I beleive , a good technical customer support representative listens to a customer, whether the customer is explaning an issue or expressing dissatisfaction with a services . As a result it's important to ask questions that leveal a candidates level of experience and if they good listener who enjoy the work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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