Subject: Tech Support Candidate - Saurav Singh
From: Saurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 06:55:28 -0400

| | Tech Support Test

Name | Saurav Singh
E-mail | [email-masked]
Phone Number | (91) 8825201742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 73
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 27/08/2021 | 16589
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check the computer is connected with internet or not.
2- Reset the Browser
3- Check in different  Browser
3- If issue with internet we can reinstall the driver.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open the mobile Bluetooth
2-Then we will open the speaker
3- then after search for the Bluetooth speaker with name
4 and then will connect with name.

What according to you makes you a good candidate for customer service or technical support job?

1- Be a good listner
2- Keep yourself kalm
3- Always be polite with the user
4- Do not waste time in resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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