Subject: Tech Support Candidate - Muthraj Mani Nadar
From: Muthraj Mani Nadar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 05:41:47 -0400

| | Tech Support Test

Name | Muthraj Mani Nadar
E-mail | [email-masked]
Phone Number | (091) 9833300806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ferring Therapeutics Pvt Ltd | IT Executive | 20-Aug-2021 | 50000
Previous Employer 1 | Team Computers Pvt Ltd | Team Lead | 31-Dec-2019 | 44000
Previous Employer 2 | Globsyn Innoventures Pvt Ltd | Asst Manager | 24-June-2019 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check with other browsers. Also check the Internet working status by opening other sites.

Secondarily will cross check if user other colleague also facing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Make sure Bluetooth is turned on.

2) Touch and hold Bluetooth .In the list of paired devices, tap a paired but unconnected device.

3)When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Who clearly understands customer proper, having good Technical knowledge to fix the issue at first call itself.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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