Subject: RE: New RMA inquiry request - 159406
From: EPOS Global Support <[email-masked]>
To: Ashish Dabral <[email-masked]>, "EPOS Audio, Customer Service APAC" <[email-masked]>, "Bernadette Li (BNLI)" <[email-masked]>
Date: Wed, 04 Aug 2021 09:01:23 +0000

Hi Tiffany,

Thank you for your reply.

The customer is located in Singapore, is it possible for you to create some local return label and collect the unit to EPOS Singapore office?

or

We can also check with the customer if he can ship the unit back to the EPOS Singapore office at his own cost.

Looking forward to hearing from you.

Best Regards,

Josephine

Global Support

On Wed, August 4 at 5:28, EPOS Audio, Customer Service APAC wrote:

Hi Ashish

Not sure of the condition of item which may have been opened. Item returned will not be good for sales and will require to be scrapped.

We checked and the item value is USD79.00 to ship back to Hong Kong warehouse the freight will be much higher than the item value.

We propose not to arrange return of this item.

For all future cases, we need to be more careful to supply the right SKU to customer.

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]>

Sent: Monday, 2 August 2021 6:25 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 159406

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Team,

The replacement article number was submitted incorrectly. Could you please create a return label to collect the incorrect replacement?

Thank you!

Ashish

 Conversation ID: feb6294a-ea86-11eb-b084-d09dde5b8d8c e545b69a-f37b-11eb-bc2b-8e7794a450d9 7f8600dOn Thu, July 22 at 10:38, EPOS Audio, Customer Service APAC wrote:

Hi Team

Please note there will be no return units for this RMA request.

Warranty replacement order # SSG000000322

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]>

Sent: Thursday, 22 July 2021 8:52 am

To: EPOS Customer Service APAC <[email-masked]>

Subject: New RMA inquiry request - 159406

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark: No Sound

Company Name: Private

Name: Gary

Phone: +6596917363

Email:[email-masked]​ ​

Address line 1: 732 Jurong West Street 73, 05-34

Address line 2:

Postal Code: 640732

City: Singapore

State/Province: Singapore

Country: APAC::Singapore

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000201(1)

Article nr. for return: 1000201(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: feb6294a-ea86-11eb-b084-d09dde5b8d8c feb6294a-ea86-11eb-b084-d09dde5b8d8c 7f8600d

Conversation ID: feb6294a-ea86-11eb-b084-d09dde5b8d8c 8b101a19-f502-11eb-ab6d-103f5ff0f810 7f8600d