Subject: Tech Support Candidate - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 04:49:07 -0400

| | Tech Support Test

Name | Ashish Sharma
E-mail | [email-masked]
Phone Number | (91) 9872627912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AMRITSAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook 2016 O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXPERIS IT PVT LTD | TEAM LEAD IT | PRESENT | 18400
Previous Employer 1 | Accel Frontline Global IT Services Pvt ltd | SYSTEM ENGINEER - CUSTOMER SERVICES | 24-9-2017 | 10018
Previous Employer 2 | IT Cons E-solutions Pvt Ltd | Desktop support Engineer | 13-7-2016 | 17500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check IE Setting in browser. After i will do reset the browser IE Setting then reopen the browser to check website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly Swipe down from the top of the screen.
Touch and hold Bluetooth .

2. Then Tap Pair new device. If you don't find Pair new device, check under Available devices or tap More. Refresh.
3. Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

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On a scale of 1 - 5 please rate your fluency in spoken English | 3

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