Subject: Tech Support Candidate - Vivekanand Kaul
From: Vivekanand Kaul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 04:45:50 -0400

| | Tech Support Test

Name | Vivekanand Kaul
E-mail | [email-masked]
Phone Number | (+91) 9953933314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gautam Budh Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Android

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl Service | QUALITY Assurance Executive | | 42000
Previous Employer 1 | American Express | Technical Escalation | July 2018 | 35000
Previous Employer 2 | HCL Technologies | Quality Analyst | Sep 2014 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1. Check if url typed correctly.
2. Read the error, identify if it is to do with website issue or own domain (computer or internet)
3. If own domain, check if the device is connected wirelessly or with a lan cable.
4. Check if any placement or location changes have been done to the PC or any changes in the device.
5. If answer is no, then check wireless router in case of wifi if showing correct indications on LED, and in case of LAN cable connection, unplug and plug cable and check in bottom task bar of connects.
6. If still does not connect, try hot spot from a mobile device on the pc or portable device. If connects to www.ndtv.com, the issue is with the internet provider. Contact needs to be established to check with ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speaker/headset, switch to bluetooth mode.
2. Tap on switch on bluetooth on portable device/ mobile.
3. Search for available devices on mobile.
4. From the instruction manual check the name of the speaker name.
5. Tap to connect on the device name as per information booklet. If there is a password, its generally 0000/1234.
6. Once connected, the mobile will show connected against the selected device name and speaker will pronounce "Connected".

What according to you makes you a good candidate for customer service or technical support job?

1. Skill and knowledge.
2. Will to achieve goal.
3. Active listening.
4. Use simple language while explaining.
5. Acknowledgement from customer is important, check for progress and appreciation.
6. Keep trying until successful.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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