Subject: Tech Support Candidate - Mohd Aarif
From: Mohd Aarif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 03:15:39 -0400

| | Tech Support Test

Name | Mohd Aarif
E-mail | [email-masked]
Phone Number | (+91) 9315475697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen bagh okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agile Softech | Linux admin | Immeo joiner | 27000
Previous Employer 1 | Hcl technologies | Desktop support engineer | 2017 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device
Check the internet connection
Check if the website is down or not
Use a ping checker
Step by step diagnostic

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory
Important.
Connect
Touch and hold bluetooth

What according to you makes you a good candidate for customer service or technical support job?

I am a good speaker.
I am a team player and fast learner.
I am easily problem slove and satisfy tha customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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