Subject: Tech Support Candidate - Naeem Ansari
From: Naeem Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 03:14:20 -0400

| | Tech Support Test

Name | Naeem Ansari
E-mail | [email-masked]
Phone Number | (91) 9711940937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Server 2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CCS Computers Pvt Ltd | System Administrator | Working | 18000
Previous Employer 1 | Encore Ingodolution Pvt Ltd | Network Support Engineer | Feb 2019 | 12500
Previous Employer 2 | AMS iNform Pvt Ltd | Executive-Domestic | July 2016 | 11000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Cable Connectivity
2. Network Connectivity
3. Check if website is not blocked
4. Check from ISP end if there is any route finding issue.
5. There may be DNS issue on website or website is not available

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth device
2 . Turn Bluetooth on mobile
3. Check name of bluetooth
4. Pair it to connect

What according to you makes you a good candidate for customer service or technical support job? | I have hands on experience on Windows 10,  sever 2012, Cisco devices.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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