Subject: Tech Support Candidate - Sheetal Singh
From: Sheetal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 03:12:47 -0400

| | Tech Support Test

Name | Sheetal Singh
E-mail | [email-masked]
Phone Number | (244001) 8287150936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Moradabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Outlook, active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | NA | NA | NA
Previous Employer 1 | HCL technology | Network analyst | 18th June 2021 | 22k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we are getting an error to opening the website in this case firstly we need to reset the browser
and clear cache and all unnecessary file we need to delete it. After that we need to restart the browser. It will be work fine after doing this troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the setting app.
Navigate to connected devices,and turn on the Bluetooth toggle switch. If it's not enabled.
Select Bluetooth to view the option.
Select pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | As a network analyst I were working in my previous company.I have a positive attitude and I am Very calm person. My convincing skill good for the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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